Eligibility for Returns
Products are eligible for return if they are unused, in their original condition, and returned within the specified return period mentioned on the product page. Items must include original packaging, accessories, and proof of purchase.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, or promotional reasons. These items will be clearly marked as non-returnable at the time of purchase.
Return Process
To initiate a return, please contact our customer support team with your order details. Once your return request is approved, you will receive instructions on how to send the product back to us or our seller partner.
Refunds
After the returned product is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within a reasonable time frame.
Shipping Costs
Shipping charges are generally non-refundable unless the return is due to a damaged, defective, or incorrect item delivered by us.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately with photos or relevant details. We will work quickly to resolve the issue by offering a replacement or refund as applicable.
Order Cancellations
Orders can be canceled only before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process if eligible.
Policy Updates
Market Ory Place reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page.
By shopping with Market Ory Place, you agree to this Return & Refund Policy. If you have any questions, our support team is always ready to help.